- Amenityaménité
- The generic term for everything the property puts in the room for the guest: guest amenities, robe, slippers, hospitality tray. In everyday trade use it is often shorthand for the bathroom toiletries alone.
- Average length of stayALOS, durée moyenne de séjour
- Nights per stay. The decisive variable in the choice of format: single-dose is handed out per arrival, refillable is consumed per night. The longer stays get, the more competitive single-dose becomes again.
- Bottle holderbracket, porte-flacon
- A wall fixing taking one or more bottles. Available as single, double, triple, or anti-theft. Its fixing points have to be decided before the finishes go in on a building site.
- Bulk container, 5 Lbidon, refill
- The standard trade format used to fill the bottles in the room. Its price per litre is the only valid basis for comparing two refillable suppliers.
- Co-brandingbranding to the hotel's name
- Personalising the containers in the property's colours or name. It is negotiated on two axes: technical feasibility, and the minimum volume — often the tighter constraint of the two.
- Cosmos Organic
- A private organic cosmetics standard, controlled by independent certifying bodies with a renewed on-site audit. Checkable with the body, which publishes the list of certified operators and the expiry dates.
- Cost per occupied roomCPOR
- Total cost of the line divided by occupied room nights, labour and wasted product included. It is the only honest basis for comparing two formats; price per bottle or per litre says almost nothing about it.
- EU EcolabelÉcolabel européen
- A public European certification applied across many product categories. Its requirements are specific to each category; it does not cover the same ground as an organic cosmetics certification.
- Executive housekeepergouvernante
- The person responsible for cleaning the rooms and the floors. The decisive voice on the choice of format: it is their team that lives with the decision every day, and a switchover decided without them comes apart within weeks.
- Exit costcoût de sortie
- What it costs to change supplier: commitment period, stock already ordered, co-branding minimums, notice. Rarely mentioned at the sale, and yet it sets your room for manoeuvre eighteen months out.
- Green KeyClef Verte
- An environmental certification for tourism properties, not for products. Guest amenities are one criterion among many, alongside water, energy and waste. Its criteria are set nationally, so what it requires differs by country.
- Guest amenityproduit d'accueil
- The cosmetics and toiletries supplied in the room: shower gel, shampoo, conditioner, body lotion, soap. It is the scope most “bathroom amenities” quotes cover.
- HDPEPEHD
- High-density polyethylene, the common material for 5 L bulk containers. Tough, opaque, suited to storing large volumes.
- INCI
- International Nomenclature of Cosmetic Ingredients: the standardised naming that lists what is in a cosmetic. Publishing it is what lets you answer a guest who asks about allergens.
- MOQminimum order quantity
- Minimum Order Quantity: the volume below which a supplier will not accept an order. A supplier who will not state it before quoting has already told you what the relationship will be like.
- Occupied room nightnuitée occupée
- One room sold for one night. Calculated as rooms × 365 × occupancy rate. It is the denominator of any serious cost calculation on this line.
- Par stockdotation
- The quantity of product needed to equip every room, plus the reserve. The opening par stock is higher than routine resupply, because it includes the first-fill stock.
- Pilot floorétage pilote
- A small set of rooms — around ten — used to test a new format over several weeks before rolling it out. The only step that produces real data rather than assumptions.
- Refillablerechargeable, refill
- A reusable bottle, usually 500 ml, filled on site from a larger container. You buy only the volume actually consumed, at the price of capital in holders and time spent refilling.
- Resupplyréassort
- A replenishment order placed during normal operation, as opposed to the opening par stock. The real resupply lead time is only known after two actual orders — the lead times quoted are intentions.
- rPETrecycled PET
- Recycled polyethylene terephthalate, used for the bottles. Over a full life cycle — manufacture, transport, breakage, protective packaging — a plastic container reused for a long time can be preferable to glass, which is heavier and more energy-intensive to produce.
- Screen printinghot stamping, direct marking
- Printing directly onto the bottle rather than sticking a label on it. A label eventually lifts in bathroom humidity, and then it is the whole bottle that gets replaced; direct marking lasts.
- Show roomchambre témoin
- A fully fitted room used as the reference before anything is rolled out, particularly pre-opening. It validates both the look and the operation before the full par stock is committed.
- Single-doseminiature, individual format
- A single-use container, usually 20 to 40 ml, supplied new on every arrival. The volume is bought in full and rarely consumed in full: it is the main source of waste on this line.
- Utilisation ratetaux d'utilisation
- The share of a single-use container actually consumed before it is thrown away. On a short stay a 30 ml bottle often goes in the bin still largely full: it is that bought-and-unused product that weighs on the budget.
- VIP giftcadeau VIP
- An extra product kept for certain room categories or guests. It is the one use where the small format still makes complete sense, unlike the standard par stock.
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